Cooper customer service

[mav007]

Just wanted to relay my recent experience with Cooper's customer service.
The bolt release button broke on my M21 and I was unable to remove the bolt. A quick call to cooper and I shipped it to them that day. They fixed the button and added a swivel stud (at my request) at no charge. Turn around was about one week (very impressed). Great communications and a pleasure to do business with. With rifles this good, and customer service to boot, I see more in my future.

[ramos]

Yep, nobody is perfect but, they are a darn fine bunch of people there! Glad you got fixed up!

[SactoBill]

My extractor malfunction on my 38 20 VT. Sent it in and was expecting a wait of at least a couple of weeks. It turns out they fixed it the day they got it and sent back the same day.

Outstanding!

[xring]

Same for me . Always had great Service .....both from the old crew and the new group .

[Larry]

+1. Have always been great to deal with.
Larry

[Rick in Oregon]

My one and only CS experience with Cooper was completely positive. They went above and beyond.

+ One here too.

[fiddlefadel]

Originally Posted by SactoBill

My extractor malfunction on my 38 20 VT. Sent it in and was expecting a wait of at least a couple of weeks. It turns out they fixed it the day they got it and sent back the same day.

Outstanding!

The same thing happened on my m38 20vt, I had the same great experience.
The only time I wasn't pleased is when I spoke with Mike, he was a bit arrogant. I avoid talking with him now.

Dave

[tooter]

I'll jump on board as well. I've had a couple of experiences with Cooper CS.

First time after buying a used model 21 that I later learned wasn't touching off rounds 20% of the time. Confirmed it wasn't a headspace issue and called Cooper. Sent the bolt out Priority mail and had it back the following week --- it had a short firing pin.

Second time after buying a new 21 VE that wasn't even making a primer indent. Called them, returned the bolt and had it back again the following week --- it came ftom the distributor with a broken firing pin.

Third time I was looking for chamber info regarding another new 21 in 20 VT. I called again, talked to the service tech and had an email that afternoon with the PTG reamer print attached.

Only positive here to say about Cooper CS +++

Tooter

[AlbertaAl]

Anyone have experience purchasing a replacement barrel from COOPER.
How was the process, pricing and turn-around time.
Were they able to provide the new threaded/chambered barrel without having your rifle in their shop?

[Dean2]

Good to hear they fix them so promptly, but who is paying the shipping in all this. I know Cooper no longer has a Canadian repair depot and wants them shipped back to them in the US. For us that would be about $95 one way. Even if the customer is only paying one way and it is within the U.S. that would be about a $40 touch for even minor service like replacing a bolt stop. If the customer is paying the freight both ways, that is a fairly big price tag.